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If you need assistance with your account, deposits and withdrawals, bonuses, responsible gambling tools, technical issues or any other aspect of the Karamba service provided via keramba.bet, please contact us using the secure form below. Provide a valid e-mail address or messenger contact and a clear description of your enquiry, including relevant dates, game titles, bet or transaction references where available. This helps our team locate your account and review your case efficiently. For your security, please do not include full payment card numbers, passwords or other highly sensitive personal data in the free-text field. Our customer support team reviews all submissions on an ongoing basis and will acknowledge receipt of your message as soon as reasonably possible.

We aim to provide a substantive response to most queries within one business day and to resolve formal complaints within 8 weeks, in line with UK Gambling Commission expectations as at 2025. The Karamba service on keramba.bet is operated by AG Communications Limited (company registration number C48328, registered office: AG Communications Limited, 135 High Street, Sliema SLM 1548, Malta), which is licensed and regulated in Great Britain by the Gambling Commission under remote operating licence number 39483 (see gamblingcommission.gov.uk/public-register/business/detail/39483). If, after completing our internal complaints process, your gambling dispute remains unresolved, you may escalate it free of charge to our appointed Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), subject to their acceptance criteria. By submitting this form, you confirm that the information you provide is accurate to the best of your knowledge and you consent to its use for handling your request in accordance with our privacy, anti-money laundering and responsible gambling obligations.