Responsible Gaming

Responsible gaming at keramba.bet for Karamba means treating online casino play as leisure, not as a way to make money or solve financial problems. Gambling always involves risk, including the risk of losing your entire balance, and you should only ever play with funds you can comfortably afford to lose. This page explains how to recognise risky behaviour, how to use our safer-gambling tools, and how to access independent support so that your play remains conscious, informed and under your control.

keramba.bet, operated for Karamba by AG Communications Limited (company number C48328, registered at 135 High Street, Sliema SLM 1548, Malta), is licensed and regulated for players in Great Britain by the UK Gambling Commission under remote operating licence 39483 (status last verified January 2025). In line with UK regulatory standards and industry best practice, we are committed to detecting risk patterns, intervening where appropriate and supporting you with clear information, effective tools and access to professional help whenever you need it.

Risk Awareness

Most people gamble for entertainment, but for some players gambling can become harmful. Being aware of early warning signs helps you take action before problems escalate. You may be at risk of gambling-related harm if you notice that your play at keramba.bet, or at any other operator, is starting to affect your finances, wellbeing, relationships or work, or if you find it difficult to stop even when you intend to.

Signs Of Potential Gambling Addiction

• Loss of control: Frequently depositing or betting more than you planned, or chasing losses by increasing stake size to "win it back".
• Preoccupation: Thinking about gambling when you are doing other things, replaying past bets in your mind, or feeling restless or irritable when you cannot play.
• Financial pressure: Using money needed for bills, borrowing from friends or family, using overdrafts or credit cards, or hiding the real size of your losses.
• Time distortion: Playing for long sessions, losing track of time, or neglecting work, studies, family or social commitments because of gambling.
• Emotional impact: Feeling guilt, shame, anxiety or low mood after playing, yet still returning to gamble as a way to escape difficult feelings.
• Risk to others and under-18s: Allowing children to see or use your gambling accounts, or gambling to try to improve family finances.

Quick Self-Assessment Check

Ask yourself the following questions honestly. If you answer "yes" to several, you may benefit from using our safer-gambling tools and contacting a support service.

• Do I spend more time or money on keramba.bet than I originally intend?
• Have I tried to win back money I lost by placing larger or more frequent bets?
• Have I lied to family, friends or colleagues about how much I gamble or lose?
• Have gambling debts or losses created difficulties paying bills, rent or other essentials?
• Do I feel restless, irritable or low when I try to cut down or stop gambling?
• Has gambling caused arguments, relationship problems or reduced performance at work or study?
• Do I feel that gambling is no longer just entertainment, but something I rely on?

If these statements reflect your experience, we strongly encourage you to set stricter limits, consider a Time-Out or self-exclusion, and contact one of the specialist support organisations listed below for confidential professional help.

Limits & Tools

To support responsible gaming for Karamba, keramba.bet provides a set of safer-gambling tools that allow you to control how much time and money you spend. These tools form part of our obligations under UK Gambling Commission regulations and are designed to help you make conscious decisions before you play.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to keramba.bet and open the "My Account" or "Profile" area.
2. Open the safer-gambling section: Select "Responsible Gaming", "Safer Gambling" or a similar link in your account menu or footer.
3. Choose deposit limit type: Select whether you want to set a daily, weekly and/or monthly deposit limit. You can set more than one type at the same time.
4. Enter the amounts: Carefully choose figures that reflect what you can comfortably afford to lose. For example, you might set a daily limit of £20, a weekly limit of £50 and a monthly limit of £150.
5. Confirm and wait for activation: Confirm your choice. Increases to existing limits may only take effect after a cooling-off period, while decreases usually apply immediately, in line with UK requirements aimed at preventing impulsive limit increases.

Once your deposit limits are active, you will not be able to deposit more than the set amount during the relevant period across keramba.bet products linked to your account.

Time Management & Session Tools

• Session timers and reality checks: Within the "Responsible Gaming" area you may activate on-screen reminders that appear after a chosen period (for example, every 30 or 60 minutes) to show how long you have been logged in and how much you have staked or won/lost in that session. Use these prompts to pause, review your play and decide whether to continue.
• Time spent limits: Where available, you can set a maximum duration for each gaming session (for example, 1 or 2 hours). When the limit is reached, you will be logged out or required to take a break before continuing.
• Practical steps: Consider planning your sessions in advance (for example, "I will play for up to 1 hour with a £20 budget") and using alarms on your device alongside our tools to support your plan.

Time-Out (Short-Term Breaks)

1. Locate Time-Out: Log in, go to "My Account > Responsible Gaming" and select the "Time-Out" or "Take a Break" option.
2. Choose the duration: Select a short break period, typically between 24 hours and 72 hours, or longer if available (for example, up to 30 days).
3. Confirm your Time-Out: Read the explanation of what Time-Out means and confirm the request. Once confirmed, you will be unable to log in or play until the break has ended.
4. During the break: Use this pause to review your gambling habits, complete a self-assessment, and consider whether stronger measures such as self-exclusion might be appropriate.

Time-Out is intended as a short-term tool for players who feel that they are starting to lose control but do not yet wish to commit to a longer self-exclusion period.

Self-Exclusion

If you feel that gambling is causing harm or is likely to do so, we strongly recommend self-exclusion. This is a more serious and longer-term measure than a Time-Out and is designed to help you stop gambling completely, both on keramba.bet and, where applicable, across other licensed operators in Great Britain via GamStop.

How To Self-Exclude From keramba.bet

1. Go to the Self-Exclusion section: Log in and navigate to "My Account > Responsible Gaming" and select "Self-Exclusion". If you cannot find this option, you can contact customer support via live chat or email and request self-exclusion.
2. Choose the exclusion period: Select a duration between 6 months (the minimum typically required under UK regulation) and longer periods such as 1 year, 2 years, 5 years or lifetime. Take time to consider which option best reflects your situation.
3. Confirm your decision: Read the description of the consequences, tick any required confirmation boxes, and submit your request. You may be asked to confirm that you understand self-exclusion is irreversible for the chosen period.
4. Support contacts: If you need help, contact our customer support or responsible gaming team via the details in the "Contact & Feedback" section below. They can guide you through the process and signpost you to external support services.

Consequences Of Self-Exclusion

• Account access: You will not be able to log in, deposit, place bets or use bonuses on keramba.bet during your self-exclusion period. We will take reasonable steps to prevent you from opening new accounts with us under the same personal details.
• Existing balance: If you have a remaining real-money balance when self-exclusion is applied, you may generally request withdrawal of those funds, subject to standard verification and regulatory requirements. No further gameplay will be permitted with that balance.
• Marketing communications: We will take reasonable steps to stop sending you marketing emails, SMS messages or push notifications relating to gambling products, in line with UK data protection and advertising rules.
• Irreversibility: Self-exclusion cannot normally be cancelled before the minimum chosen period has expired. At the end of the period, you may be required to contact us and undergo a cooling-off or reactivation process before your account can be reopened, if appropriate.

National Multi-Operator Self-Exclusion (GamStop)

In addition to operator-level self-exclusion, players in Great Britain can register for GamStop, the free national online self-exclusion scheme. When you sign up to GamStop and your registration is confirmed, participating UK-licensed operators should not allow you to gamble or open new accounts for the duration of your chosen exclusion period.

• How to register: Visit www.gamstop.co.uk and complete the online form using accurate personal details so that operators can identify your accounts.
• Eligibility: GamStop is available to customers residing in Great Britain who use UK-licensed remote gambling services.

As an example of international schemes, Spain operates the RGIAJ national self-exclusion registry for licensed gambling, and some other jurisdictions have similar systems. However, as keramba.bet for Karamba operates under UKGC licence 39483, the primary scheme relevant to our players is GamStop.

Support Resources

If you are worried about your gambling, or concerned about someone else's gambling, you are not alone. The organisations listed below offer free, confidential and professional support. They are independent from keramba.bet and AG Communications Limited, and contacting them will not affect your legal rights or how we handle your account.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles), 24 hours a day, 7 days a week, in English. GamCare also provides live chat and online forums.
• NHS gambling services: Your GP can refer you to specialist NHS gambling treatment services in England, Scotland and Wales. Information is available at www.nhs.uk.
• Young people and families: GamCare and other providers offer specific support for young adults and affected family members. See their websites for details of age-appropriate services.

International Support Organisations

Self-Exclusion Schemes & Blocking Tools

• UK self-exclusion (GamStop): Register at www.gamstop.co.uk to prevent access to participating UK-licensed online gambling sites for 6 months, 1 year or 5 years.
• Other countries (examples): Spain operates the RGIAJ national self-exclusion registry; some other regulated markets provide similar schemes. Check your local regulator's website for details if you reside outside Great Britain.
• Device and website blocking apps: Software such as Gamban, BetBlocker and similar tools can block access to gambling websites and apps on your devices. Some products are free or offer free versions; see providers' websites for details.
• Financial blocking: Many UK banks allow you to activate a "gambling block" on your debit or credit card, preventing transactions to gambling operators. Check your bank's mobile app or website.

Family & Friends Support

• GamCare forums and chatrooms: Provide dedicated areas for people affected by someone else's gambling, offering peer support and moderated discussion.
• Gamblers Anonymous & Gam-Anon: Gamblers Anonymous offers meetings for people with gambling problems, and Gam-Anon supports family members and friends. See www.gamblersanonymous.org for details.

All of these services treat your information confidentially, within the limits of applicable law, and many are available 24/7. Seeking help early is a positive and responsible step.

Help for Family

Gambling-related harm often affects partners, children, relatives and friends. If you are worried about someone who uses keramba.bet or gambles elsewhere, there are constructive ways to raise your concerns and support them while also protecting your own wellbeing.

Talking To Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm and there is enough time for a proper conversation, not immediately after gambling or during a disagreement.
• Use non-judgemental language: Focus on how their gambling affects you and the family ("I feel worried when...") rather than accusing or blaming. Avoid ultimatums unless you need to protect your own safety or finances.
• Be specific: Gently point to concrete examples such as missed bills, secrecy about spending, or changes in mood, so that the other person can see the impact clearly.
• Encourage professional help: Suggest contacting GamCare, Gambling Therapy or other services listed above, and offer to help them make the call or join an online chat.

Support Resources For Families

• Family support groups: Online forums and live chat services run by organisations such as GamCare and Gambling Therapy provide safe spaces for relatives and friends to share experiences and coping strategies.
• Peers with similar experiences: Groups such as Gam-Anon (connected to Gamblers Anonymous) offer meetings and online resources for those affected by someone else's gambling.
• Professional counselling: Psychotherapists and counsellors experienced in addiction and family dynamics can help you address stress, communication difficulties and boundary setting. Your GP may be able to refer you to suitable services.

Recommended Next Steps

• Protect finances: Consider separating finances where appropriate, setting clear household budgets, and seeking independent debt advice if needed.
• Set boundaries: Decide what is acceptable and what is not (for example, not lending money for gambling), and communicate these boundaries clearly and calmly.
• Look after yourself: Caring for someone with an addiction can be emotionally demanding. Access support groups, helplines and counselling for yourself, even if the person with the gambling problem is not yet ready to seek help.

Operator's Commitment

AG Communications Limited, as the operator of keramba.bet for Karamba under UK Gambling Commission licence 39483, is required to maintain effective systems and controls to promote safer gambling and prevent gambling-related harm. We are committed to continuous improvement in this area, including in response to regulatory feedback and evolving industry standards.

Internal Risk Checks & Behaviour Monitoring

• Behavioural analysis: We monitor account activity using automated systems and manual reviews to identify patterns that may indicate risk, such as significant increases in deposit amounts, frequent failed deposits, extended play sessions, rapid chasing of losses or use of multiple payment methods.
• Affordability and source-of-funds checks: Where required by regulation or internal policy, we may request information to assess whether your level of spend appears affordable in the context of your circumstances, and to comply with anti-money laundering (AML) obligations.
• Risk flags and escalation: Accounts that trigger certain risk thresholds are escalated for review by our safer-gambling team, which may lead to tailored interactions, application of limits or other interventions designed to reduce harm.

In November 2022, AG Communications Limited received a regulatory financial penalty of £237,600 from the UK Gambling Commission in relation to AML controls concerning third-party checks. As part of our ongoing compliance improvements through 2025, we continue to review and strengthen our safer-gambling and risk-management processes.

When We May Initiate Contact Or Interventions

• Preventive interactions: If we observe patterns suggesting potential harm (for example, rapidly increasing deposits, repeated attempts to reverse withdrawals, or prolonged sessions), we may contact you by email, on-site message or other channels to provide safer-gambling information and encourage you to consider tools such as deposit limits or self-exclusion.
• Account restrictions: In some circumstances we may place restrictions on your account, such as limiting deposits or gameplay, pending further checks. These steps are taken to comply with UK regulatory requirements and to help protect you from potential harm.
• Self-exclusion recommendations: Where risk indicators are high, we may strongly recommend that you self-exclude from keramba.bet and consider enrolling with GamStop.
• Independent dispute resolution: For disputes that cannot be resolved internally, AG Communications Limited has appointed the Independent Betting Adjudication Service (IBAS) as its UK alternative dispute resolution (ADR) provider, in accordance with our licence conditions. Details of how to refer a dispute to IBAS are available in our general terms and on our complaints page.

While we take these responsibilities seriously, it is important to remember that you remain primarily responsible for managing your own gambling. Our tools and interventions are designed to support, not replace, your own decisions.

Updates

Responsible gaming standards, regulatory requirements and internal policies evolve over time. keramba.bet for Karamba may update this page to reflect changes in UK Gambling Commission rules, industry best practice or our own safer-gambling measures.

• How you will be informed: Material changes to our responsible gaming information or tools may be communicated via on-site banners, pop-up notifications, updates within the "Responsible Gaming" section of your account, or by email where appropriate.
• Relationship with other terms: This page is intended to provide guidance and information about safer gambling. It does not replace or override the keramba.bet Terms and Conditions or any other contractual documents, which continue to apply to your use of our services.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to request support, or want to provide feedback on our safer-gambling measures, you can contact us using the details below. Please state that your enquiry relates to responsible gaming so that it can be prioritised appropriately.

Responsible Gaming Contact Details

• Email: [email protected] (customer support will route your request to our Responsible Gaming team for keramba-united-kingdom).
• Phone (UK): Please refer to the current customer support telephone number published on the "Contact Us" page of keramba.bet; this number can be used to request transfer to a Responsible Gaming specialist.

Feedback & Self-Control Requests

• Feedback form: A contact or feedback form may be available within the "Contact Us" or "Responsible Gaming" section of keramba.bet. Use this to request changes to your limits, ask for information on our tools, or provide suggestions on how we can improve our safer-gambling measures.
• Written requests: You can also submit written requests (for example, to apply or extend self-exclusion, or to reduce marketing communications) via email. For security and regulatory reasons we may need to verify your identity before acting on such requests.

If you are in immediate distress or feel at risk of harming yourself or others, please contact emergency services or a crisis helpline in your area without delay, in addition to using the gambling-specific support resources listed on this page.